AI Front Office
Answer Every Call. Day or Night.
Phoebe integrates with your existing phone system to handle calls 24/7 and do the work.
HIPAA-compliantWorks with your phone systemSet up in days
Trusted by hundreds of home care offices nationwide
3:00AMPM
Case Study
About You In-Home Care · WellSky
8,500 hours of care, 500 shifts a week—covered without the scramble.
The Mississippi-based team triggers Phoebe to call or text up to 50 caregivers at once, gathers availability within minutes, and lets confirmations run in the background. Weekend staff lean on Phoebe so coverage keeps moving while they focus on families.
Read the case study“Before it would take over 30 minutes; with Phoebe it’s under 5 minutes to cover a shift—while the team keeps working on other things.”
Max Martinolich, Scheduling lead, About You In-Home Care
Loved by home care operators.
Faster fills, less phone tag, calmer schedulers, and caregivers who actually pick up.
75% fewer missed shifts
66% faster fills, half the staff
Shifts filled in 15 minutes
Doubled scheduler capacity
80% of caregiver comms handled
“Our missed shifts have dropped 75%. I don't think there's been anything revolutionary in our industry until this.”
Tiffany Phelan, Owner
Senior Helpers CA + AZ
“We should probably have had at least two full-time schedulers. But we have one lead scheduler — and Phoebe.”
Heidi Nyvoll, Owner & President
Right at Home Southwest Florida
“Our typical time to staff a shift is 15 to 30 minutes — usually closer to 15.”
Debbie Lee, Operations Director
HomeWell Care Services of Colorado
“We've been able to get our schedulers up to almost 3,000 hours a week. It's one of the biggest disruptive tools I've seen in home care.”
Justin Currie, Founder
Thema Home Care
“My schedulers have gone from being firefighters to strategic thought partners.”
Nate West, Owner
Heritage Home Care
Frequently Asked Questions
Phoebe answers, captures the details, logs the call-out in your EHR, and starts reaching eligible caregivers to cover the shift. Your team wakes up to a covered shift or a short list of options, not a voicemail.
Phoebe meaningfully increases the amount of scheduling your team can get done, 2-3x to start - further compounding over time. Phoebe handles the 50 calls that go to voicemail, the 2am coverage scramble, the weekend shift juggling. Your schedulers focus on relationships, complex cases, and the work that actually needs a human. Our customers tell us their schedulers feel less stressed, not less needed.
Phoebe communicates in your agency’s voice and uses the channel each caregiver prefers: text, call, or both. The memory layer means Phoebe never contacts someone who said not to, and remembers their preferences from every past interaction. Most caregivers prefer the speed, since they get shift offers instantly instead of waiting in a phone tree.
It escalates to your team with a full summary: who was contacted, who declined, and what the options are. You never start from zero. Our benchmark is 75% of shifts filled in under 15 minutes without any human involvement.
An answering service takes a message. Phoebe resolves the call: the call-out is logged, the shift is opened, and outreach to eligible caregivers starts immediately. Your team gets a covered shift instead of a note to call someone back.
Days, not months. No EHR migration. No new software to learn. Phoebe connects to your existing systems and can start filling shifts within 24 hours of kickoff. We handle the implementation, so your team doesn’t need to build anything.
We raised $9.5M from world class investors like Slow Ventures, Quiet Capital, and Moxxie Ventures. We’re live in 300+ home care offices across the country. This is purpose-built technology from a team that lives and breathes home care, with a solution that is here to stay.
Phoebe works inside the tools they already use - your EHR, communication platform (e.g. Slack, Teams, or Google chat), text messages or email. There’s not much to learn. Most schedulers are up and running within a few hours, and our team handles the setup and training hands on.
Stop Losing Nights and Weekends to Call-Outs.
Let’s talk about how Phoebe can help your team.