- Company
- Right at Home Spartanburg
- Website
- rightathome.net
- Scheduling system
- WellSky
- Hired Phoebe
- December 2025
Right at Home Spartanburg is a young franchise: Jennifer Sall opened her South Carolina home care agency about seven months ago, and it already staffs 35 caregivers across roughly 600 hours of care a week. Running scheduling on WellSky, Jennifer brought in Phoebe to pull her office out of constant firefighting, and reduced call-outs to, in her words, "basically zero."
"The positive confirmation that Phoebe requires has reduced our call-outs to basically zero. It has created accountability that has shifted the culture in our office."
— Jennifer Sall, Owner, Right at Home Spartanburg
For a brand-new agency, every shift matters. Before Phoebe, the office ran in reaction mode, waiting for the next cancellation.
"Before Phoebe, our office felt really reactive, like we were just waiting for a call-out. There is nothing worse than the feeling of waking up to that cancellation for a morning shift. I'm calling caregivers I know are asleep, leaving voicemails I know won't get heard, and the whole time I'm thinking, if I don't fill this, that client is alone, the family will be upset, and I might lose that contract. As a new business, I cannot afford to lose a single client."
Now open shifts go out through Phoebe, offered to every eligible caregiver at once.
"Our open shifts are now managed through outreach from Phoebe. It allows us to offer the shift to all eligible caregivers simultaneously and leaves me with complete confidence that the shift will be picked up, without me or my staff needing to pick up the phone."
The bigger surprise was shift confirmation. Jennifer expected it to be no better than a standard reminder text; instead it changed the culture.
"I cannot overstate how powerful shift confirmation has been for us. Initially, I expected it would be about as effective as the text reminders that WellSky sends out. The positive confirmation that Phoebe requires has reduced our call-outs to basically zero."
She is clear-eyed about what the tool is and isn't.
"Phoebe is not magic, and no single piece of software is going to fix all of your poor processes. However, the magic that Phoebe brings is the ability to realign how you, your office, and your caregivers think about scheduling, and to bring accountability to everyone while reducing friction and stress."
And the team behind it sealed it.
"I also cannot say enough about the team behind Phoebe. They are responsive, they are curious, and they truly feel like partners looking for solutions."